Open Positions

Title: Customer Service Representative

4/20/2017

LOCATION: Farmington, NY SUMMARY: Making and taking calls regarding New York State disability claims. Requires excellent phone skills and analytical problem solving abilities. Project a professional company image through phone interaction


ESSENTIAL DUTIES AND RESPONSIBILITIES:


• Answer and make high volume of calls regarding New York State disability claims

• Responds accurately to telephone, fax and/or e-mail inquiries in a professional and courteous manner while documenting information provided in the company system(s).

• Obtain information missing from claim required for evaluation and processing

• Enter new claims into system

• Scanning, faxing, emailing requested or required information

• Assist other departments when needed



EDUCATION AND EXPERIENCE


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma

• 2 Years Customer Service Experience in High Call Volume Setting Preferred

• Experience with NY Short Term Disability Law Preferred

• Excellent Communication, Writing and Interpersonal Skill Required

• Experience Working In Fast-Paced Environment

• Excellent PC Skills Including MS Word and Outlook

• Multi-Lingual In Any Of The Following Languages Is A Plus:

• Spanish, Russian, Polish, Chinese, Italian, Haitian-Creole, Korean


PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with whole hand or arm, as in handling. Speaking: Expressing or exchanging ideas by means of spoken word. Those activities in which require detailed or important spoken instructions must be conveyed to other workers accurately and quickly. Hearing: Ability to receive detailed information through oral communication with or without correction. Repetitive Motion: Substantial movement (motions) of the wrist, hands and fingers.


WORK ENVIRONMENT


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office environment with controlled temperature. The noise level in the work environment is usually moderate but can be High at peak call times.

To apply send resume to: employment@sslicny.com

Title: Sr. Accountant

4/13/2017

LOCATION: New York, NY SUMMARY: Assist and directly support the Controller with projects as needed. The incumbent will also perform program accounting duties and financial statement preparation support.


ESSENTIAL DUTIES AND RESPONSIBILITIES


• Program accounting including tracking and maintaining detailed supporting work-papers. Incoming data from administrator should be checked for reasonability, and questions should be asked. Applicable reinsurance shall be applied, including Funds Held tracking and reporting.

• Setting up premium accruals, and reserves, while verifying that source data ties to the ledger.

• Assistance with the completion of state filings and forms.

• Assistance with some Statutory Annual statement preparation, including but not limited to the Supplemental Accident and Health exhibits, Schedule F/S, and Schedule H. Senior Accountant will need to work with others to ensure he/she is getting all necessary detailed data to complete the assigned components of the statement.

• Assist the Controller on various new projects, and similar job-related duties.

• Research reconciliation differences that occur as part of the program accounting process.

• Prepare financial statement to work paper support reconciliations.

• Assistance with commission accruals, billing, and payments.

• Performs all other job functions necessary for the proper management of the department.



EDUCATION AND EXPERIENCE


• Bachelor’s degree

• Two plus years accounting experience of short-term insurance accounting (accident, health or property) or equivalent combination of education and experience.

• Excellent communications, writing and interpersonal skill required, specifically reading comprehension skills.

• Experience working in fast-paced, deadline oriented environment requiring the management and completion of multiple priorities and projects within established time frames.

• Demonstrated sound analytical problem-solving and decision-making skills.

• Detail-oriented with excellent organization skills.

• Excellent PC skills using MS Office (Word, Excel, Outlook) specifically Excel.

• Must be proficient and have working knowledge of general ledger transactions and financial statement preparation.

• Assistance with contract interpretation is a plus.


Physical Demands:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with whole hand or arm, as in handling.

Speaking: Expressing or exchanging ideas by means of spoken word. Those activities in which require detailed or important spoken instructions must be conveyed to other workers accurately and quickly.

Hearing: Ability to receive detailed information through oral communication with or without correction.

Repetitive Motion: Substantial movement (motions) of the wrist, hands and fingers.


Work Environment:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Normal office environment with controlled temperature.


Apply Online


Title: Regional Sales Representative

4/6/2017

Location: Dublin, OH

Summary: The Regional Sales Representative is responsible for calling, recruiting, training and supporting IHC's contracted producers to distribute profitable small group self-funded, short-term medical insurance, dental insurance, discount prescription drug program, and any other programs introduced and offered by the company. This position also is responsible for coordinating all phases of sales, special projects and phone coverage, with an emphasis on achieving our stated sales goals.


ESSENTIAL DUTIES AND RESPONSIBILITIES


• Clearly articulate IHC's conceptual selling points to Producers and perform one-on-one telephonic and web-based product training;

• Develop and maintain relationships with Producers to uncover client needs, provide solutions, and increase sales;

• Act as a general liaison between IHC and client/distribution and identify sales opportunities unique to each Producer assigned;

• Demonstrate increased sales within the group of Producers assigned;

• Document outcome of each producer's contact in Sales' Management Software;

• Prepare and facilitate licensing, appointment, and online sales setup;

• Facilitate in gathering of competitive data, and assist with compiling competitive analysis;

• Assess the Producer's marketing strategies and business attitude to determine if they fit a satisfactory profile;

• Coach producers to adapt accurate and effective marketing and sales techniques;

• Be knowledgeable regarding competitor's benefits, rates and marketing;

• Other projects as assigned.


REPORTING RELATIONSHIPS:


Vice President of Sales, TeleBrokerage


JOB REQUIREMENTS

• 2 -- 3 years’ experience in a Sales and Marketing environment preferred.

• Telephone sales or outbound call center experience.

• Strong customer service skills

• Excellent oral and written communication

• Detail oriented with strong analytical and problem solving skills.

• Strong PC skills, using MS Office (Word, Excel, Outlook) and presentation software.

• Excellent project management and organization skills.

• Experience working in a fast paced environment with multiple priorities and projects.

• Insurance License a plus. If hired, attainment of License within 6 months is required.


CERTIFICATES, LICENSES, REGISTRATIONS


None

PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


WORK ENVIRONMENT


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office environment with controlled temperature. The noise level in the work environment is usually moderate.


Apply Online


Title: Sales Reporting and Commission Specialist

4/3/2017

LOCATION: St. Louis Park, MN SUMMARY: The primary responsibilities of this position will be importing, validating, scrubbing, transforming and producing relevant information to analyze and measure sales and financial performance of the business. This position will also provide back-up and support as needed for the weekly and monthly commission processing done by the Manager, Commission and Sales Reporting. This position will play an integral role with the Sales Management Team, E-Commerce, Business Line Managers and distribution partners.


ESSENTIAL DUTIES AND RESPONSIBILITIES


• Conducts sales research, collects and analyzes data from diverse sources to help identify and quantify revenue opportunities and to develop efficient processes and reports for various sales initiatives

• Ensures integrity of the data from diverse sources to achieve high quality data.

• Uses analytic skills to track sales plans in geographic markets, distribution models; product and mix opportunities nationally and regionally

• Identifies trends and opportunities; analyze information using various methods looking for patterns in data

• Works with EVP Sales to develop metrics and goals to increase sales productivity

• Creates presentations and detailed reports of data to present findings with stakeholders

• Provide support and back-up for commission and bonus payment processing as required

• Designs and provides ad hoc reports, weekly revenue and flash reports and financial models

• Develop and prepare information products to be used by the sales group

• Performs similar job-related duties as assigned

• Support accounting functions as needed


SUPERVISORY RESPONSIBILITIES


None

QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• SQL Database – intermediate skills, writing queries

• Highly proficient with Microsoft Excel and Access

• Strong knowledge of financial analysis methods

• Excellent understanding of databases and computer software systems

• Advanced verbal and written communication skills for financial presentations as well as communicating written guide lines and procedures for field compliance

• Proven ability to collaborate with sales staff and management to position cohesive messages to diverse team and functional roles

• Strong analytical and problem solving skills.

• Exceptional organization skills and the ability to handle multiple priorities

• Working knowledge of sales date and how sales leaders use as a tool

• Strong presentation skills – both creating content and delivering message

• A willingness and ability to work across organizational boundaries


EDUCATION and/or EXPERIENCE


Bachelor’s degree in Finance or Accounting field or equivalent combination of education and experience.

PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with whole hand or arm, as in handling. Speaking: Expressing or exchanging ideas by means of spoken word. Those activities in which require detailed or important spoken instructions must be conveyed to other workers accurately and quickly. Hearing: Ability to receive detailed information through oral communication with or without correction. Repetitive Motion: Substantial movement (motions) of the wrist, hands and fingers.


WORK ENVIRONMENT


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office environment with controlled temperature. The noise level in the work environment is usually moderate.


Apply Online


Title: Internal Auditor

4/3/2017

LOCATION:New York, NY SUMMARY: Responsible for executing audit programs in the Internal Audit Department for IHC’s New York based Insurance Carriers and related AMIC subsidiaries as well as assisting Holding Company Internal Audit projects as needed.


Essential Duties and Responsibilities:


• Assist with the implementation of the process documentation and testwork for compliance with the Sarbanes-Oxley Act (SOx), specifically section 404.

• Conduct continuous accounting audits and report results to IHC’s VP of Internal Audit.

• Recommend modifications to accounting procedures to improve control environment and operations.

• Participate and/or review the insurance carriers’ Third Party Administrator (TPA) audits, and follow-up on unresolved items.

• Assist IHC in performing internal audit test work for related subsidiaries.

• Assist with the External Auditor (RSM) team in their efforts of evaluating the New York based legal entities’ SOx compliance.

• Assist with special projects for the Chief Financial Officer in New York City.

• Assist with Special projects for the Chief Financial Officer at the holding company

• Other duties may be assigned.



Qualifications:


To perform this job successfully, an individual must possess initiative, have excellent communication skills, be adaptable and be capable of applying professional judgment. Insurance or financial service industry experience is preferable. Pursuit of CPA or CIA and CISA will be encouraged. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience:


Bachelor’s Degree in Accounting required. Individual must have 2 years of experience in Public Accounting as an auditor or 2 years of experience in an Internal Audit function. Exposure to Sarbanes-Oxley compliance is a plus.


Computer Skills:


Individual must have good working knowledge of Microsoft Word, Excel and Visio. ACCESS and advance Excel experience is helpful.


Travel:


Individual must be willing to travel to the various subsidiaries, MGU’s, and related companies throughout the United States, primarily but not limited to Arizona, Atlanta, New York, Phoenix, Rockford, IL and Minnesota. Travel is approximately 25-30% of the job responsibility.


Apply Online


Title: Manager of Commissions and Sales

4/2/2017

Location: St. Louis Park, MN Summary: This

position will be responsible for running and maintaining the regular commission processes in support of various distribution channels. This will include advanced commissions, earned commissions, production bonuses, annual bonuses, and other special incentives. The position will also be responsible for regular and ad hoc sales reporting needed to monitor and measure performance at different levels of sales distribution.


ESSENTIAL DUTIES AND RESPONSIBILITIES


• Import, scrub, and transform data from multiple platforms to support commission and bonus payment cycles

• Create (as needed) and maintain a processing schedule and communication pipeline with key stakeholders to ensure weekly and monthly compensation deadlines are met on a consistent basis

• Identify opportunities for and work with appropriate stakeholders to document and implement processes, controls, audits, reconciliations, exception reporting, etc. for compliance with SOX, external regulations, and internal business requirements

• Perform advance payments, accruals, and bank reconciliations as required.

• Maintain business rules, inputs and data feeds required for commission and bonus calculations

• Support accounting functions as needed

• Partner with Agent Contracting and sales distribution leadership to ensure agent hierarchies and reporting relationships are updated and published accurately and timely to enable proper commission payments and sales reporting

• Work with sales leaders and other stakeholders to respond to and resolve issues in a timely fashion

• Maintain and produce regular sales reporting as requested by management or sales distribution

• Maintain sales reporting databases to ensure timely and accurate reporting is generated

• Ensure integrity of the data from diverse sources to achieve high quality data

• Design and produce routine and ad hoc sales reports

• Perform similar job-related duties as assigned


SUPERVISORY RESPONSIBILITIES




QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• SQL Database – ability to write and run queries / Preferred, but not required

• Highly proficient with Microsoft Excel and Access

• Strong knowledge of process controls, audits, and SOX compliance requirements

• Knowledgeable about CRM systems, agent commission data, and commission processing

• Excellent understanding of databases and computer software systems

• Advanced verbal and written communication skills for financial presentations as well as communicating written guidelines and procedures for field compliance

• Strong analytical and problem solving skills

• Exceptional organization skills and the ability to handle multiple priorities

• Strong presentation skills – both creating content and delivering message

• A willingness and ability to work across organizational boundaries


EDUCATION and/or EXPERIENCE


Bachelor’s degree in Finance or Accounting field or equivalent combination of education and experience.


PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with whole hand or arm, as in handling. Speaking: Expressing or exchanging ideas by means of spoken word. Those activities in which require detailed or important spoken instructions must be conveyed to other workers accurately and quickly. Hearing: Ability to receive detailed information through oral communication with or without correction. Repetitive Motion: Substantial movement (motions) of the wrist, hands and fingers.


WORK ENVIRONMENT


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office environment with controlled temperature. The noise level in the work environment is usually moderate.


Apply Online


Title: Technical Analyst

3/26/2017

Location: St. Louis Park, MN Summary: The Technical Analyst works with the Business Analysts to build out insurance products for our websites including quote and enrollment tools. This position would gather forms and business requirements to effectively build out new products and maintain existing products. They will also create test scenarios to for testing website builds.


ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Gather supporting documentation, forms and business requirements needed for specific projects.

  • Review business requirements and forms for missing and incorrect information.

  • Creation of forms to support development of quoting and enrollment tools.

  • Loading of forms in the document administration tool.

  • Build out enrollment questions, business rules, disclaimers and other information in enrollment administration tool.

  • Work closely with manager and effectively communicate updates and edits to documentation with Web Developers, Software Manager and Business Analyst.   

  • Write test plans and test scenarios for testing of website builds.

  • Creates scenario-based testing from the perspective of various client roles.

  • Verify and validate website new functionality and defect fixes.  

  • Works with stakeholders to prioritize test activities.  

  • Provide communications on testing status to the team

  • Keep management informed of special needs or problems.  

  • Provide technical support for problems and issues identified for online quoting and enrollment tools. Research issues and report the resolution to management.

     


REQUIREMENTS  
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Bachelor’s degree in business or related field and 1-2 years of relevant experience, preferably in health insurance industry.
  • Experience with Microsoft Word, Microsoft Excel, Adobe Acrobat Pro – advanced level
  • Strong organizational skills
  • Extreme attention to detail is a must
  • Ability to multi-task
  • Excellent testing, communication and information gathering skills
  • Ability to work well in a team environment
  • Ability to work with very little supervision
  • Experience with testing applications, websites or other web based applications - preferred
  • Desire to learn about the technologies, methodologies and continue to expand skills and knowledge

SUPERVISORY RESPONSIBILITIES

  • None

    PHYSICAL DEMANDS 

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Fingering:  Picking, pinching, typing or otherwise working primarily with fingers rather than with whole hand or arm, as in handling. Speaking:  Expressing or exchanging ideas by means of spoken word.  Those activities in which require detailed or important spoken instructions must be conveyed to other workers accurately and quickly. Hearing:  Ability to receive detailed information through oral communication with or without correction. Repetitive Motion:  Substantial movement (motions) of the wrist, hands and fingers.

    WORK ENVIRONMENT 

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Normal office environment with controlled temperature.


  • Apply Online


Title: Web Developer

3/23/2017

Location: St. Louis Park, MN Summary: Responsible for technical development, from requirement analysis, design, development, testing through to deployment and the management of the production environment.

Utilize strong commercial development experience, with skills to create and maintain stored procedures, manage database objects, perform data optimization tasks and maintain different versions of the code. Due to the nature of the project, the incumbent will work in an environment requiring small and frequent functional releases. This role is a proactive one where the individual is expected to be self-motivated and proactive as a key member of a software development team. To perform successfully, the incumbent is expected to be very “hands-on” and competent with technical work. Additionally responsible for working with other teams to integrate services and solutions and work on additional projects or tasks as assigned. Platforms of team responsibility include multiple ASP.NET MVC websites, such as the award-winning healthedeals.com direct-to-consumer sales portal.


ESSENTIAL DUTIES AND RESPONSIBILITIES


• Designs, develops and implements software packages for desktop applications, web sites and other projects.

• Works in a team environment with other developers, designers, project managers and the leadership team.

• Implements best practices in software code and application testing.

• Conducts peer code reviews and performance of other development.

• Works on design and testing as needed.

• Works on development projects from initial architecture through completion of project using approved technologies.

• Works with design specifications and methodologies to be implemented on a given project as determined by the leadership team

• Applies common sense understanding and superior technical & development skills to carry out instructions furnished by the business leadership team.

• Manages problems involving several concrete variables in standardized situations.

• Works with solid programming and development design, development and problem solving skills used in real world application development.

• Expedite change requests and provide quick and efficient solutions.

• Analyze business requirements and transform them into technical design.

• Proactively provide ideas and solutions toward improvement of the applications and the business.

• Assess risk and impact on the existing system that may arise due to any requirement or functional change.

• Performs similar job-related duties as assigned.


SUPERVISORY RESPONSIBILITIES


None

QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 2+ years of experience with C# and using the .NET framework

• 2+ years of experience with ASP.NET MVC web development

• Excellent skills in HTML, CSS, and JavaScript

• Strong skills with WCF web services

• Strong skills with Entity Framework and SQL Server

• Strong grasp of current web technologies: HTML 5, CSS 3, jQuery, Bootstrap, AJAX

• Strong application analysis, design and implementation skills

• Strong working knowledge of object oriented programming concepts

• Excellent teamwork and communication skills

• Prefers to work in a team environment

• Desire to learn about the technologies, methodologies and continue to expand skills and knowledge


Additional preferred skills:


• TFS and automated deployment tools

• Orchard CMS

• Working knowledge in PDF design, development and toolkits

• Solid background in basic graphics manipulations using Adobe Photoshop

• Working knowledge of development of automated systems/processes

• Working knowledge of e-commerce and business to business design and development methodologies and strategies


EDUCATION and/or EXPERIENCE


Bachelor’s degree from an accredited university or college and 2 - 4 years related experience and/or training; or equivalent combination of education and experience.


CERTIFICATES, LICENSES, REGISTRATIONS


None.

PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with whole hand or arm, as in handling. Speaking: Expressing or exchanging ideas by means of spoken word. Those activities in which require detailed or important spoken instructions must be conveyed to other workers accurately and quickly. Hearing: Ability to receive detailed information through oral communication with or without correction. Repetitive Motion: Substantial movement (motions) of the wrist, hands and fingers.


WORK ENVIRONMENT


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office environment with controlled temperature. The noise level in the work environment is usually moderate.


Apply Online


Title: Regional Sales Representative

10/1/2016

Location: St. Louis Park, MN Summary: The Regional Sales Representative is responsible for calling, recruiting, training and supporting IHC's contracted producers to distribute profitable small group self-funded, short-term medical insurance, dental insurance, discount prescription drug program, and any other programs introduced and offered by the company. This position also is responsible for coordinating all phases of sales, special projects and phone coverage, with an emphasis on achieving our stated sales goals.


ESSENTIAL DUTIES AND RESPONSIBILITIES:


• Clearly articulate IHC's conceptual selling points to Producers and perform one-on-one telephonic and web-based product training;

• Develop and maintain relationships with Producers to uncover client needs, provide solutions, and increase sales;

• Act as a general liaison between IHC and client/distribution and identify sales opportunities unique to each Producer assigned;

• Demonstrate increased sales within the group of Producers assigned;

• Document outcome of each producer's contact in Sales' Management Software;

• Prepare and facilitate licensing, appointment, and online sales setup;

• Facilitate in gathering of competitive data, and assist with compiling competitive analysis;

• Assess the Producer's marketing strategies and business attitude to determine if they fit a satisfactory profile;

• Coach producers to adapt accurate and effective marketing and sales techniques;

• Be knowledgeable regarding competitor's benefits, rates and marketing;

• Other projects as assigned.


REPORTING RELATIONSHIPS:


Vice President of Sales, TeleBrokerage



JOB REQUIREMENTS


• 2 -- 3 years’ experience in a Sales and Marketing environment preferred.

• Telephone sales or outbound call center experience.

• Strong customer service skills

• Excellent oral and written communication

• Detail oriented with strong analytical and problem solving skills.

• Strong PC skills, using MS Office (Word, Excel, Outlook) and presentation software.

• Excellent project management and organization skills.

• Experience working in a fast paced environment with multiple priorities and projects.

• Insurance License a plus. If hired, attainment of License within 6 months is required.


CERTIFICATES, LICENSES, REGISTRATIONS


None

PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


WORK ENVIRONMENT


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office environment with controlled temperature. The noise level in the work environment is usually moderate.


Apply Online